１.The Purpose of the Service
Wellness Enabler (WE Midwives) provides email consultation service by answering questions and concerns about pregnancy, childbirth, child-bearing, menstruation, attempts to conceive and menopause.
Rakuten Communications Corp. employees
We generally respond within 24 hours.
This service is provided by WE in-house midwives.
E.g. Regarding general health, infertility, pregnancy, childbirth, postpartum, breastfeeding, child-bearing, the relationship with your partner, mental health, and others.
５.How to use the Service
①The service will commence once you have agreed with the Terms of Service.
②Our in-house consultant midwife will read consultations sent via email and reply within 24 hours.
③The email consultation service is unlimited and free of charge. Even the smallest things, please feel free to reach out to us.
Consultants in WE Midwives will be assigned upon commencement and cannot be selected in advance. The midwives in WithMidwife Inc., who are in charge of Rakuten Communications Corp., will respond with the best of intentions.
The WE Midwives are employed by WithMidwife Inc. and are prohibited to make an employment contract via direct negotiation with a Rakuten Communication Corp. employee.
If such cases are identified, we may adopt a measure of the service cessation for the user.
７.Service Provider Indemnity
The Service is categorized as consultation and does not provide medical diagnoses. We provide evidence-based information; however, any trouble or inconvenience caused will be the responsibility of the requesting the service.
８.Personal Information Handling
This service does not provide any medical advice or procedures. If we believe that you and your family need medical advice, we will advise accordingly.